Delivery & Return
Delivery
At TOS Mattress And Furniture, we take pride in the quality of our furniture. We aim to deliver your purchase as quickly and efficiently as possible. All our products are fully packaged for safe transit and will be handled by our professional delivery team.
Delivery speed depends on product availability. For items currently in stock, we offer same-day or next-day delivery. For items not in stock, please allow 2-3 weeks for delivery. Our team will keep you informed throughout the process and contact you as soon as your items are ready to ship.
All deliveries are made Monday through Saturday between 10:00 AM and 6:00 PM. Our team will contact you to confirm a delivery date and time window that works best for your schedule.
We currently deliver to the following areas in Northeast Florida: Jacksonville, Jacksonville Beach, Neptune Beach, Ponte Vedra Beach, St. Augustine, Green Cove Springs, Middleburg, Orange Park, Fernandina Beach, and Fleming Island. If your location is not listed, please contact us to inquire about delivery options to your area.
Please note that it is your responsibility to check that your items will fit through doors, staircases, and elevators before placing your order. Product dimensions are included in the product description on our website. Failed delivery due to inability to access your home may incur additional delivery charges.
Shipping Fees
Shipping fees are calculated based on your delivery location and the size of your order. Total shipping fees will be indicated during the checkout process. For specific pricing information, please contact our team or proceed to checkout to see the exact delivery cost for your order.
Types of Delivery
We offer two delivery service options: Drop-Off Delivery or White Glove Delivery.
Drop-Off Delivery
We will deliver your item(s) to either the ground floor, lobby, or first dry area of your home (such as a garage, front porch, etc.) or apartment building. Deliveries to any address requiring stairs or an elevator will be left at the elevator entrance or the foot of the stairs. This service does not include unpacking, assembly, or trash removal.
To initiate delivery, our team will contact you once your order is ready to ship. You will receive a delivery date, or our team will contact you to arrange a delivery day and time window that suits your schedule.
White Glove Delivery
We will deliver your item(s) to your room of choice, including complete assembly of the item(s) and removal of all packaging materials. This service does not include removing or moving your old or existing furniture.
To initiate delivery, our team will contact you once your order is ready to ship. We will arrange a delivery day and time window that works best for you.
Note: Please measure and ensure that your items will fit through doors, staircases, and elevators before you place your order. If we are unable to get your furniture into your home, you will be responsible for a 30% restocking fee and redelivery fees if you choose to have the products redelivered later, or return shipping and restocking fees if the order is canceled. Please also protect your flooring and surroundings from potential damage before the delivery. Our delivery team will not be responsible for any flooring or surrounding damages. Delivery personnel are not permitted to move existing furniture present in your home.
To better understand the delivery service options available in your area, feel free to contact us.
Return Policy
All Sales Are Final
Please choose your items carefully as all sales are final. We encourage you to visit our showroom to view items in person, review product dimensions and specifications online, and contact our team with any questions before making your purchase.
Reporting Manufacturer Damage
You have 72 hours from the time of delivery to report any manufacturer damage or defects. We strongly recommend that you thoroughly inspect all items upon delivery. If you discover any damage, please take clear photos and contact us immediately with your order number and a description of the issue. Our team will work with you to resolve the problem as quickly as possible.
Canceled Orders
We understand that circumstances may change. However, once an order has been placed and processed, cancellations are subject to a 30% restocking fee. This fee helps cover the administrative and handling costs associated with processing your order. If you need to cancel an order, please contact us as soon as possible with your order number.
How Do I Report Damage or Cancel an Order?
If you need to report damage or discuss cancellation of your order, please contact us at inquires@tosjax.com or call us. Our customer service team is available to assist you with any concerns.